Guest Policy

• 21 years or older
• Valid driving licence, held for 1+ year
• Completed KYC verification (Aadhaar OTP or Arya.ai photo ID + driving licence) — mandatory before your first booking

Search by city and dates, choose a car, and pay securely via UPI, card, or wallet. Your security deposit is held in escrow alongside the trip cost and released separately after a clean return.

Dates you pick on the homepage or search page carry over to whichever car you click into — no re-entering them per car.

Free cancellation up to 24 hours before pickup. Cancelling closer to pickup retains a portion of the trip cost (your security deposit is always refunded in full, regardless of when you cancel):

• More than 24h before pickup — 100% refund, no charge
• 6–24h before pickup — 25% of the trip cost retained
• Under 6h before pickup — 50% of the trip cost retained
• After the trip has started — no refund of the trip cost

Full breakdown, including non-refundable fees and refund processing times, in our Refund & Cancellation Policy.

If a host cancels a confirmed booking on you, you get a full refund instantly plus priority rebooking help from our support team.

Some bookings start with a smaller reservation fee to hold your dates, with the balance due within 24 hours. If the balance isn't paid in that window, the reservation is automatically released and the reservation fee is not refunded — this is separate from, and not covered by, the cancellation tiers above.

Refundable, released within 24-48 hours after a clean vehicle return. Lessee-caused damage is deducted from it first — see Section 6 for the full damage process.

Basic (free), Standard (+₹149/day), and Premium (+₹349/day) only change your deposit-hold amount and support priority — they don't transfer any damage liability away from you. See our full Insurance & Damage Policy.

Standard and Premium also include access to a Ziyam agent by phone or WhatsApp if you need help resolving a dispute with your host directly — not available on Basic.

When your trip starts, the host is shown a 4-digit code — you'll need it from them to mark the trip complete when you return the car. This protects both of you from disputes about whether a handover actually happened in person.

Return the car with the same fuel level you received it at. Shortage is charged at ₹100 per 10km-equivalent; excess fuel is non-refundable.

Available on some listings at the host's discretion, for an additional fee shown at checkout — not every car offers it.

The entire territory of India, excluding Ladakh and foreign countries including but not limited to Nepal, Bhutan, Bangladesh, and Pakistan, unless separately agreed in writing with the host.

• Personal use only — commercial use, racing, rallying, and off-roading are prohibited
• The vehicle must be driven ONLY by the verified lessee named on the booking
• Handing the vehicle to any third party — friends, family, or unregistered drivers — is strictly prohibited and voids insurance-relevant driver verification

Obstructing, unplugging, or tampering with the dashcam or OBD/GPS port is treated as a malicious attempt to hide vehicle misuse.

These are agreed pre-estimates of damages and costs for specific violations, payable immediately upon demand:

You're responsible for any traffic violations, challans, tolls, or fines incurred during your rental period.

Included on every trip regardless of protection plan — breakdowns and lockouts are covered.

Coordinate pickup details or ask questions directly from your trip page once your booking is confirmed.

Request a wash for ₹349 during or after an active trip — it's auto-assigned to an on-duty agent.

Share your referral code — you get ₹500 in platform credit once the person you referred completes their first trip.